Shipping policy

At Wig Wardrobe, we are committed to delivering your order with care, discretion, and efficiency. Please review our shipping guidelines prior to placing your order.

Processing Time

All orders require 3-5 business days for processing before shipment.

Processing time includes:

Order verification
Quality inspection
Secure packaging

Processing time does not include shipping transit time.

Orders are not processed on weekends or holidays.

Shipping Timeframes

Once your order has been dispatched, delivery times vary based on your location and selected shipping method.

Estimated delivery windows are provided at checkout but are not guaranteed, as transit times are determined by the carrier.

Tracking Information

Once your order ships, you will receive a confirmation email containing tracking details.

It is the client’s responsibility to monitor tracking updates and ensure availability for delivery.

Shipping Address Accuracy

Clients are responsible for entering the correct shipping address at checkout.

Wig Wardrobe is not responsible for:

Incorrect or incomplete addresses
Packages delivered to the wrong address due to customer error
Delays caused by address verification issues

Once an order has been submitted, shipping details cannot be modified.

Lost, Stolen, or Damaged Packages

Once your order has been transferred to the shipping carrier, Wig Wardrobe is no longer liable for the package.

We are not responsible for:

Lost shipments
Stolen packages
Carrier delays
Damage occurring during transit

Any delivery concerns must be addressed directly with the shipping carrier to file a claim.

We recommend selecting a secure delivery location.

International Shipping

We proudly ship internationally.

Please note:

Customs duties, import taxes, and related fees are determined by your country’s regulations
These charges are not included in your order total
Payment of these fees is the responsibility of the recipient

Wig Wardrobe is not responsible for customs delays or refused shipments.

If a package is refused due to unpaid customs charges, it will not be eligible for refund.